FAQS
Popular Questions
Where can I find the Loaded product care instructions?
Care instructions can be found on the tag of your item. If you have other questions regarding caring for your product please contact our customer care team.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments. If you have other questions in relation to payment methods, please contact our customer care team.
How can I track my order?
To track your order please use go to the order tracking page and follow the instructions on your screen.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed and shipped within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday, and over the weekend will be shipped out within the next 24-48 business hours.
Do you have gift cards?
Yes we do. You can purchase gift cards here.
Where can I find the Loaded product care instructions?
Care instructions can be found on the tag of your item. If you have other questions regarding caring for your product please contact our customer care team.
Where can I find the Loaded size guide?
The Loaded size guide information for men, women and children can be found here.
Can I place an order over the phone?
We’re sorry, but orders can only be placed online.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments.
How can I place a bulk or team sports orders?
Please contact us for large orders and customised team wear.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed and shipped within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday, and over the weekend will be shipped out within the next 24-48 business hours.
How can I change or cancel my order?
Once you have successfully placed an order on our website, it is processed immediately to aid faster shipping. We may be able to change or cancel your order if it has not been processed and shipped. Please contact our customer care team.
How can I return an item?
You can return an item within 14 days by contacting our customer care team for a returns number. All items must be in a resalable condition with no tags cut off and be returned in the original box. If your item is faulty, please contact our customer care team who will be able to assist you.
Please make sure that you include the following details in your package:
- Your order number
- Returns number which you received from our customer care team
- Returns note, indicating which item(s) you’d like exchanged or refunded
- The new size or colour you’d like of the items to be exchanged
Which carrier(s) do you use?
We use various carriers to ship all Loaded orders. Carrier chosen would depend on your delivery location and time of order.
When will I receive my refund?
Once your return is received, you will receive your refund within 14 business days.
How will my refund be issued?
Refunds will go back to the original payment method.
When will I receive my order?
We ship to virtually any address in the world. You will normally receive an automated message once your order has been shipped. Note that customs fees may apply, depending on the international destination.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Do you offer free delivery?
Yes, UK delivery is FREE for orders over £60.
Do you offer express shipping?
We offer express shipping for selected locations. You will be provided with available delivery options for your location, to choose from, during checkout.
How can I track my order?
To track your order please go to the order tracking page and follow the instructions on your screen to track your order.
Do you ship internationally?
Yes we do. We offer both express and standard delivery worldwide. International Standard delivery aims to deliver to:
- Western Europe within 3 – 7 business days
- Eastern Europe and major cities worldwide within 3 – 7 business days
- USA and Canada within 3 – 10 business days
- Rest of the world within 3 – 10 business days
- For Express Delivery times, these are shown at checkout.
Delivery dates and times exclude weekends, national and public holidays. Please allow up to 20 days for delivery before contacting us.
I have not received my order. What can I do?
In the unlikely event that your order has not arrived within the normal delivery time, please contact our customer care team immediately.
How can I become an authorised Loaded retailer?
We welcome enquiries from retailers worldwide. Please click here to fill in the business relations form and our Business Relations team will contact you.
How can I make a wholesale purchase?
Please click here to fill in our business relations form and our wholesale team will get back to you as soon as possible.
How can I apply for a Loaded sponsorship?
Thank you for your interest in the Loaded brand. Please fill in the sponsorship form and a member of our team will get back to you as soon as possible.
How can I contact you for other business related questions not listed here?
Please click here to fill in our business relations form. Include details about your enquiry and the team will get back to you as soon as possible.